Privacy Policy

At Simulations4All ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or continuing to use our website, simulations, and tools, you acknowledge this Privacy Policy and, where permitted by applicable law, consent to our collection and use of analytics information to improve our systems, tools, simulations, content, performance, and security. Where applicable law requires a separate opt-in consent, we will rely on that separate consent instead.

1. Information We Collect

1.1 Information You Provide

When you create an account, contact us, or use our services, you may provide:

• Name and email address
• Account credentials
• Communication preferences
• Optional profile details such as role, industry/domain, education level, organization, use case, skill level, content interests, country/timezone preference, newsletter preference, feedback, NPS, and usefulness ratings
• Feedback and correspondence
• Any other information you choose to provide

1.2 Automatically Collected Information

When you access our website, simulations, courses, SimLab, AI Tutor, or other tools, we automatically collect first-party analytics, technical, and server log information. The exact information available varies by browser, device settings, privacy protections, network/CDN headers, and the features you use.

This information generally helps us understand how people find Simulations4All, how the site and simulations are used, whether features are working well, and how to improve reliability, safety, performance, and content quality.

• Visit and referral information: How you arrived at our site, such as referring websites, search or campaign links, landing pages, and general conversion attribution.
• Technical environment: General browser, operating system, device, screen, language, timezone, network, and capability information needed to make simulations and interactive tools work well across different environments.
• Approximate location and security signals: Coarse location inferred from network information, server request details, bot/abuse indicators, and infrastructure logs used for security, debugging, and traffic quality.
• Site and feature usage: Pages visited, navigation patterns, search/filter usage, clicks on important controls, form progress, downloads, outbound link clicks, and similar interaction signals.
• Simulation, learning, and product usage: Which simulations, courses, tools, AI Tutor features, quizzes, examples, or product pages are opened or used; progress, completion, saves/favorites, feedback, and similar engagement signals.
• Performance and quality: Page speed, Web Vitals, API timing, resource loading, errors, crashes, compatibility issues, and other diagnostics that help us keep the site and simulations reliable.
• Cookies and similar technologies: We may use cookies, local storage, session storage, and similar technologies to remember preferences, support analytics, maintain sessions, and improve the user experience.

We prefer aggregated, summarized, or bucketed analytics where practical, and we do not use analytics to intentionally collect sensitive personal information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create and manage your account
• Save your favorites and track your progress
• Respond to your inquiries and provide support
• Send important updates about our services
• Analyze usage patterns to improve user experience
• Attribute visits, signups, and feature adoption to campaigns or referrers
• Measure simulation usage, learning outcomes, and unmet content demand
• Diagnose performance issues, crashes, and browser/device compatibility
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services when you create an account or use our simulations.
• Consent: When you subscribe to our newsletter or opt-in to receive marketing communications, when you accept optional analytics where required by law, or when you voluntarily provide profile or feedback information. You may withdraw consent at any time.
• Legitimate Interests: Processing for analytics, improving our services, measuring simulation/tool quality, securing the platform, and preventing fraud, where our interests do not override your fundamental rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations.

4. Email Communications

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our website (hosting, analytics, performance monitoring, email delivery, CDN, bot detection, and security)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Raw first-party activity events are generally deleted after 90 days; aggregated, de-identified, or summary analytics may be retained longer to understand trends and improve our services. You may request deletion of your account and data at any time.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent
• Opt out of first-party analytics for this browser
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us through our contact form. If you are in the European Economic Area and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

9. Children's Privacy

Our services may be used by children. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Essential Cookies: Enable core functionality such as security, authentication, and session management. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve our services.
• Preference Cookies: Remember your settings and preferences for a better user experience.

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can also disable our first-party analytics for this browser using the analytics controls on this page or the Cookie Policy page.

13. Simulations, Tools, AI Tutor, and SimLab Analytics

When you use simulations, professional tools, AI Tutor, and SimLab, we collect analytics to improve the platform:

• Collected: Tool/simulation load and interaction events, control and parameter names, value buckets, action types, run/solve/play/pause/reset events, selected tabs or panels, export/share/save actions, function names called in SimLab, execution timing, module usage, file import sizes, AI Tutor open events, prompt category and length, error messages or stack summaries truncated for safety, browser capability, and session duration.
• Not intentionally collected: SimLab source code, dataset content, private files, passwords, authentication tokens, or raw parameter/input values when a bucketed or summarized value is enough. IP addresses are hashed and not stored in plaintext in activity events.
• Purpose: Improve simulations, SimLab features, AI Tutor quality, learning content, search, performance, reliability, and infrastructure planning.
• Retention: Analytics events are automatically deleted after 90 days.
• Opt-out: You can disable first-party analytics for this browser. All core features continue to work, though we may still collect information needed for security, debugging, legal compliance, or account operations.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.